Frequently Asked Questions

1. How long does delivery take?

Depends on stock levels, see our delivery & returns guide page for more details - Delivery Guide

2. Whats happening with my order?

You can check the status of your order, email us with your 5 digit order reference number and we will give you an order update.

3. I'm not sure what size to buy?

Check our size guide

4. Can I return items for exchange or refund?

Of course, please see our returns page for more details - Returns procedure

5. I'm looking for a martial arts clubs in my area, can you help?

Best place to look for a local martial arts clubs: www.MartialArtsClubs.co.uk

6. Do you offer club discounts?

Yes, Please go to Contact Us and provide details of your - Club Account

7. Do you have a shop?

No, in order to keep our online prices competitive we do not have a physical retail premises. 

8. Do you have a catalogue you can send?

Sorry no, because our martial arts product range is constantly changing it would never be up-to-date. If you cannot find the item you are looking for, contact us and we'll do our best to source it for you.

9. Do you do web-site link exchanges?

Certainly, see our links page for details of reciprocal link exchanges. We will only exchange links with other training or martial arts web-sites.

10. Is your on-line shop safe/secure?

Yes. We do not share your personal information with anyone else, ever! Also because we use RBS World Pay, Google Pay & PayPal to process our customers' online payments, we never see the credit card details. 

 

11. I'm not sure which type of sparring kit to buy?

If your not sure then check with your fellow students or your instructor as to most suitable types or brands.

12. Whats the law regarding martial arts weapons?

The law as we currently know it - More details - if you know different the please let us know

13. What are the different martial arts? Which martial art should I choose?

We have a guide to the different martial arts: Martial Arts Guide

I have a different question!